Questions

Kerbside collection of up to 4 boxes, bags or suitcases costs £199 including VAT, to any of the 86 areas we serve, the same price to every destination. Ten pieces cost £289, twenty cost £409. Assisted, where we carry from inside, starts at £349.

Yes. One flat price structure to every destination, both directions. The van network runs these legs anyway; you pay for your pieces, not the miles.

No. The price in the booking form is the full price. It includes VAT, payment fees, London charges and standard cover.

Yes, free of charge until the booking cutoff: 12:00 two days before your collection day. After cutoff the run is planned and loaded around your booking, so it is no longer refundable.

Yes. Reply to your confirmation email with what you want to add and we will send a payment link for the difference. Do it before the cutoff.

Your postcodes decide the days: London is Wednesday and every destination area has its own weekly day. One hub, full vans both ways, is why 10 boxes costs £289 and not a van day rate.

Weekly, every lane. The booking form shows the next three dates for your exact postcodes.

Out of London: Yorkshire and the North East next day, the South West two days, the Thames Valley three, the Midlands five, the North West and East Anglia six, and the home counties the same Wednesday afternoon. Into London: collected on your area's day, delivered on the Wednesday.

At our secure Oxfordshire hub. Every piece is labelled with your reference, checked in on arrival and checked out on loading.

Our sister service Scotland Shuttle runs those lanes on the same network: Thursday runs to Glasgow, Stirling and Edinburgh. If you enter a Scottish postcode our form hands you across with everything filled in.

Not yet. BT, GY, JE and IM postcodes can join the waitlist in the booking form and we will email you when they open.

You bring everything to your front door (ground level access) and the driver loads. It is the cheapest way to travel and perfect for boxes and bags you can carry yourself.

We come inside and carry everything out, on any floor, at both ends if you need it. Boxes and bags need one of us; furniture or bikes bring a two-person crew. From £349, plus a stairs charge per end where there is no lift: £15 for 2nd or 3rd floor, £30 for 4th and above.

Automatically, whenever your Assisted booking includes furniture or a bike. The booking form tells you which crew your items need as you count them.

Any box, bag or suitcase up to 30 kg. Bikes and small furniture are priced separately and never eat into your piece count.

No. Any sturdy box, holdall, rucksack or suitcase is fine. Write your booking reference on each piece; we bring labels on the day too.

Pedals off if you can and bars turned. A bike box or bag is welcome but not required. Bikes are £59 each and always bring the two-person crew on Assisted.

Liquids, large batteries, perishables, cash, jewellery and hazardous items. The full prohibited items list explains why and what to do instead.

Standard cover of £50 per piece is included. If something is worth more than that, it should travel with you, not on the van.

You get a 4-hour window by text the evening before each leg, collection and delivery. The driver calls or texts when they are close.

We handle the parking and the ULEZ; you handle being reachable on the mobile you booked with. Put entry codes and buzzer numbers in the booking notes and read the collection day guide for the full routine.

Text or call the number in your window message as early as you can. Before cutoff we can move you to the next run free. On the day, a missed collection usually means waiting a week for the next run.

Yes. Put their name and number in the booking notes and make sure they have your reference.